When you have an issue in the field, is the right resource dispatched to solve the problem? Knowing that your technician has the tools and skill set to address the problem will let you rest a little easier. iDispatch identifies resources near your equipment when a dispatch ticket is created. This gives you the benefit of being able to identify and manage your resources more efficiently. With iDispatch you’ll be sure that the right technician is at the right place at the right time.
iDispatch uses a skills inventory of your field personnel to automatically calculate how qualified they are to perform a given job. You can see all of your technicians that are in proximity to a service call as well as how closely their skills match what's required.
We all know that finding people with the right skills can be a challenge in today’s competitive market. iDispatch can help you match up the skills of your staff with the service calls you get so the technician that arrives onsite is always equipped with the right skills, tools, and parts for the job.
Read the iDispatch datasheet here